Getting a Nokia Lumia 920 ? It’s a mission impossible !

Dear Nokia,

If you’re reading this… FIX IT !  This is getting hopeless !

When Nokia showed off their high end Lumia 920, I was almost drooling onto my keyboard on September 5th 2012.  Since the phone didn’t launch immediately everywhere I waited until until November 11th 2012 to place my order for a yellow Lumia 920 at Cyberport.
I used a German site since only certain countries in Europe got the privilege to deliver the Lumia 920 shortly after launch… Germany and France where 2 of the neighboring countries of Belgium – where I live – that got their chances.
So I ordered after friends got some good experiences with Cyberport before.

I first got an email stating that the delivery will be November 15th… not bad for if you know that the phone needs to come from Dresden to Belgium.
On November 19th Cyberport sends me an email that the delivery will take place on November 22nd.  No problem, that’s only days from the 19th… so why bother.
On November 23rd, Cyberport mails me that the delivery will take place on November 29th… no problem I thaught, it’s still before the upcoming holidays… no stress man !
The on the 30th of November Cyberport mails me again that the delivery will take place December 13th. Grrr… this pushing back is getting annoying, but several messages on Windows Phone sites state that Nokia is having a hard time to deliver… so it’ll be… let’s wait some more.
December 8th I got a mail from Cyberport that my phone probably will be send on December 13th… wohoo ! yeeey !  Finally !
For some reason they only noticed that my money arrived via a wire transfer at December 14th !  This while it was transferred like a month before from my account !  Stop kidding me !  Are you guys sleeping there ?
That same day Cyberport sends me also a mail that the phone will be delivered whenever they receive one… in fact they finally admit that they don’t know when that might be.

I waited like a few days more, but on December 22nd, I canceled my order at Cyberport.  I saw that CoolBlue had pre-orders that where even € 10,00 cheaper than the first time Business To Business offer that Cyberport gave me.  So why not try my luck there ?

I ordered the yellow Nokia Lumia 920 at CoolBlue on January 2nd 2013, then the delivery date mentioned on the website was January 10th.  Then one day later, on January 3rd, CoolBlue sent me an email that the delivery date was now 11th of February.

And yesterday, on February 5th, CoolBlue sent me again an email with excuses that the delivery won’t be earlier as march 30th !
All this is because apparently Nokia can’t produce enough units to deliver Belgium… come on !  How can Windows Phone get a real chance to penetrate the market if there are no top notch devices to get in all countries ?

The mail of CoolBlue is true, because the website of Nokia Belgium now also states that the device is not available yet in Belgium.

This is now 5 months I’m waiting for a killer device that is kind of M.I.A.
Pretty frustrating !

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2 thoughts on “Getting a Nokia Lumia 920 ? It’s a mission impossible !

  1. I was waiting for the Nokia as well, and was very frustrated with the delivery problems in Belgium. I finally got the chance to play around with the device for some time last week, and i was not amazed by it. The huge screen is a plus, and it has a very different “look” then all other smartphones I’ve ever seen before. But that amazing camera did not live up to its promises. I used both my iPhone 4S and the Lumia 920 at the same time to take a picture, and the last one suprisingly did not win (at all).

  2. LOL. You guys will be more fustrated after receiving teh device. Trusted me! I just bought a Lumia 920, can bloody even connect to PC. Tried all their suggestions on the web, update SP3 blah blah blah, nothing. Check other forums, tried everything ppl say and still, can’t even connect to PC, so I am having a Windows Phone like Sony Ericsson 688, I can call, sms, that’s great! Nokia support only operates in office hours, so meant to say I must call them while working, hey, I still need my flicking job! And calling the hotline is like listening to story books, by the time you are waiting for an attender, your boss will be standing right in front of you! HOPELESS!!

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